Horrible Customer Experiences with Verizon: A Closer Look

Verizon, despite being one of the biggest and most recognizable telecommunications companies in the United States, has earned a reputation for being one of the most problematic choices for customers. From deceptive marketing to poor service and equipment issues, many users have found themselves dissatisfied and confused by their experiences. This article delves into the numerous complaints and negative experiences reported by consumers, providing a detailed analysis and highlighting the common issues people face when dealing with Verizon.

One of the most vocal critics of the company is a user who expressed their frustration with the company's practices. According to this individual, Verizon is nothing more than a 'biggest rip off'" "

The user elaborates on the various ways they perceive Verizon as a company that takes advantage of customers. They mention several incidents of double charging, where the company seems to overcharge for services without any reason or transparency. This user expresses exasperation at the lack of communication from Verizon, who fail to address these issues and provide refunds.

Another significant issue mentioned by the user is the difficulty in receiving a working 5G service. Despite being marketed as a top-tier service, the user states that the 5G service in their neighborhood would not work as expected. In response to complaints, Verizon's customer service was described as inactive and unhelpful. They state, 'Verizon won't send an airbill packing nor the address to return their equipment.' This, coupled with the company's resistance to accepting returns, creates an experience that is both frustrating and costly for customers.

Furthermore, the user highlights the lack of effective customer service and reliance on AI chatbots. They express dissatisfaction with the automated responses, stating, 'All I get is AI chatbots or non-effective customer service folks.' Although the user emphasizes their repeated attempts to contact a human customer service representative, their efforts proved futile. The only viable option was contacting customer service after paying the full amount, which created an unwelcome situation of being forced to pay before receiving any further assistance. As a result, the user refuses to continue using Verizon, citing bad service, bad product, deceptive business practices, and lies to cover up incompetence as the primary reasons.

Personal Anecdote: A Missed Promise and Forced Disconnection

Another customer's experience with Verizon has raised serious concerns about the company's authenticity and reliability. A user, who will not be named, recounted their initial interaction with a Verizon salesman who offered free phones to switch carriers. This switch was done with the promise that their first bill would be around $80, and their monthly bill would be $40. However, this promise was broken. The user's first bill was $126, followed by a disconnection just a week and a half later. The user was informed that their bad credit score led to them receiving the cheapest (and presumably worst) phone available from Verizon.

The situation escalated when the user attempted to resolve the issue with customer service. Despite being one of the primary reasons for switching to Verizon, the inability to correct their credit score effectively was compounded by the company's refusal to provide human assistance without first paying the full bill. This forced the user to physically approach a Verizon store to address the issue, but even then, they were unable to speak with anyone about their account due to their stolen wallet.

The user explained, 'I couldnt talk to anybody about my account because my wallet had been stolen so I didnt have any ID besides the picture of my ID in my Google photos which I was fully willing to show them. But that wasnt good enough.' The user's attempts to communicate effectively with customer service were met with inflexibility and a preference for automated systems. This led to an additional level of frustration, and the user refuses to pay what they believe is an inflated bill. They stated, 'I refuse to pay my bill just on principle because I couldnt get anybody to talk to me about my bill! Im not just going to blindly pay more than I was told Id be paying before I talk to someone that can explain why Im paying more.'

Conclusion: Why to Avoid Verizon

The experiences shared by these and many other consumers paint a picture of a telecommunications company that values profit over customer satisfaction. If you are considering switching to Verizon or you are already a customer dealing with similar issues, these stories should provide a clearer understanding of what to expect. Deceptive marketing, poor service, and a lack of genuine customer support are all reasons to avoid Verizon. It is recommended that consumers thoroughly research other options before committing to a carrier and be prepared for potential pitfalls.

Whether it is the revealing the misuse of consumer data, the misleading of customers, or the seemingly arbitrary disconnections, the numerous negative experiences reported by customers paint a disturbing picture of a company that is not consumer-friendly. As such, it is highly recommended to avoid verizon until a more customer-centric approach is adopted.

Keywords

Verizon customer service, Verizon rip-off, Verizon bad service